When your 12 months came to an end, you will have stopped receiving minor updates and you’ll also have stopped receiving upgrades to the latest versions and access to new releases. If you purchased between 14 September 2019 and 3 September 2020 and you haven't renewed your subscription since, then it is correct that you have a “Keep your licenses” Annual Service Plan and you are Grandfathered. When you upgrade to a new version of Illustrator, in the advanced options of the creative cloud app, deselect 'removal of previous versions of Illustrator'. If you have accidentally removed CC2019 and want to reinstall it, or if you would like to run CC2019 alongside a newer version of Illustrator, please see our step by step advice on continuing to use your legacy plugins in CC2019. Please note that legacy customers should avoid upgrading beyond CC2019 as previously purchased plugins are not compatible with Illustrator 2020 or above. Please see our advice on Catalina for more information. Please note that legacy customers should avoid upgrading from Mojave to Catalina, Big Sur or above. If you are experiencing any issues locating your license keys, please contact us quoting any known email addresses to which your plugin(s) are currently registered.ĭo not upgrade from Mojave to Catalina or above: You should have kept a record of your license keys for future reinstallation with the older Unified Installer Installation Method. While these legacy licenses will no longer be updated, and may not be compatible with future operating system or Adobe Illustrator releases, the licenses remain valid and available for:Īdobe Illustrator CS6 to CC2019 Windows 7 / 8.1 / 10 and macOS 10.10 through 10.14. If you are already using these plugins previously purchased from us and you don't want to move to the 12 month subscription, they will continue to work as they have always done. If you purchased before 14 September 2019 and you haven't purchased since, you are a legacy customer. In this case, if you haven't purchased since and you don't want to move to the 12 month subscription, then please scroll further down this article to 'Grandfathered Customers').

(If you purchased between 14 September 2019 and 3 September 2020 and your license has expired, you purchased the Annual Service Plan.

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